CUSTOMER CARE
We pride ourselves on our products and will always do our very best to ensure your customer purchase journey is a smooth one, so you receive your order promptly.
From the moment you check out, we will email you to confirm receipt of your order and then we'll drop you another line to let you know when its on its way to you.
All orders are tucked up on a bed of compostable corn starch Bio Fill, secured snuggly in recyclable mailing boxes and sealed inside our 'OK Compost!' certified compostable post bags, to ensure they get to you in the perfect condition they leave our fulfilment centre.
Should you have a query about an order, or a general question to ask, please don't hesitate to contact us; our team are here to help!
SHIPPING and RETURNS
ALL YOU NEED TO KNOW
shipping
From the moment you check out, we will email you to confirm receipt of your order and then we'll drop you another line to let you know when it's on its way to you.
All orders made before 1pm (AEDT), Monday through to Friday, excluding all Public Holidays, will be picked, packaged and posted on the same day. After 1pm, will be posted out the following working day.
We offer Standard Shipping with Australia Post (2-4 business days) for NSW and 3-6 business days for any other states, Monday to Friday only, excluding Public Holidays and free standard delivery is available on orders over $100.
PLEASE NOTE WE CANNOT ACCEPT RESPONSIBILITY FOR NON-DELIVERY DUE TO INCORRECT ADDRESS ENTRY, SO PLEASE CHECK YOUR ADDRESS BEFORE YOU CONFIRM YOUR ORDER
packaging
To ensure your order reaches you in the perfect condition, every order is tucked up in our recyclable mailing boxes and kept contamination-free in our OK Compost! certified post bags that are made from natural resin and are 100% biodegradable.
returns, refunds & exchange
As we process all our orders promptly if you have placed an order and realise you need to either change or cancel it, please contact us as soon as possible, so that we can deal with your request before the order is posted out. If your order is to be cancelled, please state this clearly when you contact us by email to hello@lorganiq.com.au and we will arrange an immediate refund through the means that you have paid, i.e. PayPal or visa/debit.
If your order is incorrect or damaged on receipt, please let us know straight away and we will organise an immediate replacement at no further cost to you. After notifying us, we may request that the item be returned to us within 7 days.
OUR POLICIES
& RESPONSIBILITY
L'ORGANIQ Ltd is a private limited company registered in England and Wales, company number 12138735 and our registered business address is L'ORGANIQ Ltd, The Engine House, 77 Station Road, Petersfield, Hampshire GU32 3FQ, United Kingdom. Our Australia distribution is managed by our L'ORGANIQ Australia representatives based in NSW.
All of our products are regulated at European Union and comply with IFRA standards level to ensure the highest level of consumer safety. The main regulatory framework for finished cosmetic products sold in the EU market is Regulated (EC) No. 1223/2009 and L'Organiq products are notified and registered through the EU Cosmetic Production Notification Portal (CPNP) and since Brexit, 1st January 2021, all products are notified through the UK Office for Product Safety and Standards (OPSS) so are fully compliant with UK and EU market regulations.
privacy policy
We adhere to strict privacy and information security for all our customers, only retaining data in order to efficiently process and deliver orders or to fulfil our member's club subscriptions and we will never share your information with any third party; we guarantee that your data is stored securely and confidentially.
If you do not wish us to retain your information and wish us to remove your data from our database, please email us directly at hello@lorganiq.com.au and we will happily remove your data at your request.
FAQ
WHOLESALE & RETAIL
ENQUIRIES
For all retail and wholesale enquiries on any of the L'ORGANIQ product ranges, please email us at hello@lorganiq.com.au with your name and contact details and we will get back to you.
GET IN TOUCH
WE'RE HERE TO HELP
For general information or enquiries concerning your order please contact us by email at:
or, you can complete the contact form below. We're always quick to get back to you.